Terms & Conditions

Reservation Confirmation: The rate on your reservation confirmation is an estimate based on the information provided at booking and may not reflect the final cost due to wait times, taxes, extra stops, or additional services. Final charges will be based on actual usage.

Hourly Billed Reservations: Hourly billed reservations are calculated from when the vehicle leaves the garage until it returns, with a standard minimum of 2 hours.

Grace Period: A window of time is granted for customers to meet their chauffeurs at the requested pickup time and location before incurring waiting time charges.

Airport Pickups: A grace period is allowed for airport pickups, with waiting time charges applying after the grace period.

Non-Airport Pickups: A grace period is allowed for all pickup locations other than airports, with waiting time charges applying after the grace period.

Base Rate: The base rate is the rate charged for transportation services before gratuity, ADM, airport fees, fuel surcharge, and taxes.

Gratuity: A discretionary gratuity is added to each reservation (industry standard of 20% base rate of vehicle), paid directly to the chauffeur. This charge is voluntary.

ADM: A small fraction of varying operational costs is imposed by municipal, state, and federal governments, agencies, and commissions, including airport, regulatory, licensing, and other fees.

Airport Fee: DG Transit charges an $18.00 Airport fee for all arrivals.

Taxes: Taxes are charged as incurred and are subject to change without notification.

Tolls: Tolls are billed as incurred for all flat-rate transfers based on the most expeditious route.

BCF Charge: All reservations within the NY Tri-State area are subject to a 3% surcharge.

NY Congestion Fee: NY Congestion fee is a $2.75 surcharge applied to transportation that begins and ends in New York State and passes through Manhattan, south of and excluding 96th Street.

Fuel Surcharge (FSC): The fuel surcharge is based on the average cost of fuel at the time of the reservation and may increase or decrease with fuel price levels.

Extra Stops: Extra stops are charged based on location.

Early Morning/Late Night Surcharge: An additional charge applies to reservations scheduled between midnight and 5 AM.

Meet and Greet: There is no Meet and Greet charge for chauffeurs to park and meet arriving passengers in the airport terminal.

Child Safety Seats: DG Transit can provide child safety seats upon request for an additional charge.

Cleaning Fee: A cleaning fee may be charged for smoking in the vehicle or any damage requiring cleaning beyond standard procedures.

Special Event Pricing: Reservations for events may be subject to special rates and policies.

Changes and Cancellations:

Changes or cancellations for reservations can be submitted via email, online reservation system, DG Transit website or mobile app, or by calling directly. Different advance notice requirements apply based on location.

No-Shows: A reservation is considered a “No Show” if the passenger cannot be located within a specific time frame. A full trip fare will be charged for No-Shows.

Billing:

All reservations are billed in US dollars.

Pre-Authorization: A pre-authorization is requested prior to the trip for the estimated total of the reservation and an additional 30% of the total.

Final Total: The final total is calculated after the trip and reflected on the provided payment information within 48 to 72 business hours after the trip.

Privacy Policy:

DG Transit takes privacy seriously and understands the importance of knowing how personal information is used and shared. For more information, see DG Transit’s Privacy Policy.

Copyrights, Trademarks, and Ownership:

All content on the Site is the property of DG Transit or its affiliates and is protected by copyright laws. Any use of the content without permission is strictly prohibited.

Disclaimer of Warranties and Liability:

DG Transit does not warrant the accuracy or reliability of the materials on the Site and disclaims all warranties and conditions with regard to the information, software, products, and services provided.

Secure and Lawful Use:

You agree to comply with security measures implemented by DG Transit and not to use the Site for any unlawful purpose.

Information Hyperlinks:

The Site may contain hyperlinks to websites operated by parties other than DG Transit. DG Transit disclaims responsibility for the accuracy or reliability of material provided by or about third parties.

Software Available on the Site:

DG Transit grants a personal, non transferable license to use any downloadable software for viewing and using the Site.

General:

This agreement is governed by the laws of the State of New Jersey. DG Transit may revise these Terms at any time without notice. Your use of DG Transit’s services indicates your acceptance of these Terms